Customer Service Representative

At Ramstar, we pride ourselves on delivering exceptional service and high-quality solutions to our customers, vendors and team. We’re known for making the customer experience as seamless and effortless as possible — and that starts with our Customer Service – (aka our Results Team).

We’re guided by four core values that shape the way we work:

• We Partner
• We Help
• We Are Always Improving
• We Are Fun

If these values resonate with you and you’re passionate about creating great customer experiences, we’d love to have you on our team.

Position Summary

As a Customer Service Representative, you will serve as the main point of contact between our company and our customers. You’ll be solving problems, processing orders, and making a real impact every day.

Skills and experience needed

You’ll have a natural disposition towards helping others and project a friendly, professional demeanor at all times. You’ll have confidence on the phone, and naturally guide people to the best solution.

Here are a few specifics of what we’re looking for:

• Process customer orders accurately and efficiently
• Generate and deliver quotes to clients
• Manage and resolve product or delivery issues
• Communicate with customers via phone and email
• Record all customer interactions in real time using our ERP system
• Participate in daily team meetings to review case status and workload
• Escalate inquiries to Sales when product requirements are unclear
• Take full ownership of each customer case from start to resolution
• Maintain positive working relationships with internal teams

Success Metrics

• Case cycle-time: Complete customer requests quickly and accurately
• Quality: Maintain error-free communication and documentation
• Ownership: Fully manage each customer case, escalating only when necessary

Qualifications

• 1–3 years of experience in customer service
• Strong communication and problem-solving skills
• Ability to multitask and manage priorities in a fast-paced environment
• High attention to detail and accuracy
• Experience using an ERP system
• Proficiency in Microsoft Office (Excel, Outlook, etc.)

We look very favourably on candidates with experience selling cutting tools or industrial supply products.

What’s in it for you

• Competitive salary and benefits package
• Opportunities for growth and advancement
• Supportive, team-oriented work environment
• Training and development opportunities

Apply directly through Indeed with your resume. A short cover letter is optional but appreciated.

Ramstar is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

For more information, check us out online at www.ramstar.net

Job Types: Full-time, Temporary
Contract length: 13 months

Pay: $20.00-$24.00 per hour

Expected hours: 44 per week

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Work Location: In person